- The Buyer may return any unwanted, faulty or damaged Goods to us within 28 days without any handling charge, providing the Goods, including packaging, are in a re-sellable condition. Unwanted Goods are to be returned at the Buyer’s cost.
- The Buyer must inform the Seller of their intention to return any unwanted Goods within 14 days.
- In the unlikely event of the Order being supplied incomplete or Goods arriving damaged in transit the Buyer must notify the Seller in writing within 7 days of delivery.
- The Seller will refund by the same method of payment used to purchase the Goods.
- The Seller is unable to accept the return of any non-standard special product that has been supplied correctly in accordance with the Buyer’s instructions.
- The Buyer may cancel its order by giving the Seller notice of cancellation within 28 days of the date of delivery to the Buyer or collection from a trade counter. Such notice may be given by phone, mail, fax or email. If the Buyer is cancelling because of any problem with the Goods, please notify the Seller of the problem at the time of cancellation.
- On cancellation for whatever reason, the Buyer must return the Goods to the Seller at the Buyer’s cost. Where the Goods are being returned because they are faulty, incorrect Goods or because of unsuitable substitution by the Seller, the Seller will meet the cost of return and the Seller can nominate the carrier.
- Items that have been fitted and are found not to be faulty can not be returned.
Returns